Friday, April 24, 2009

Pediatricians let your customers guide your practice

Today's Datapoint 

55% ... of more than 4,000 consumers surveyed by the Deloitte Center for Health Solutions say they want to be able to communicate with their physicians via e-mail to make appointments, exchange health information and get answers to their questions.

Nice post from Deloitte.  Here is the thing... in order to be in business,  you must listen to your customer. By that I do not mean the third party insurers.  I mean your patients. Our platform utilizes feedback from customers in a continuous feedback loop, rather than dogma, policy of the third parties to guide it.  If you let insurer reimbursement guide the decisions you make in your practice, you will be left in the dust by your competitors.  Don't forget you are now competing with RETAIL MEDICINE, EVOLVING TELEMEDICINE, IPHONE APPLICATIONS, and a variety of solutions that consumers are turning to rather than showing up in your office.  

We would like to help you implement cash pay solutions to add value to your practice's customers and add value to your business.  

Let us know how we can help. 

Natalie Hodge MD FAAP.  


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